The service is aimed at transferring of all or some of database administration functions from the Customer to RDTEX experts.
Database administration is performed exclusively by Oracle-certified specialists.
Service delivery options:
At the Customer’s site – service is provided at the Customer’s site in the 24×7 or 8×5 mode
Remote – Customer’s databases administration is performed remotely through VPN
Mixed (hybrid) – a combination of the first two service provision modes
Solved business problems:
Control over database administration, performing jobs and task setting remains with the IT-service of the Customer
Concentrating IT service efforts and resources on critical tasks
Continuous provision of services by the outsourcer. RDTEX will always provide an adequate replacement for its specialist, if necessary
Centralized and consolidated services, database administration by RDTEX experts in accordance with specified parameters and service composition
Cost reduction on one’s own IT service and IT systems maintenance
Minimal dependence on the “human factor” (illness, internal conflict, etc.)
Results:
Increased efficiency of the core business
Reduced expenses and overheads
Redistribution of risks
Release and redistribution of resources (people, time, money)
Control and regulation of the composition and volume of the works performed. Centralized maintenance and administration of Oracle databases by RDTEX experts in accordance with specified quality indicators and service composition (SLA)