Consultative extended support
Administrative and accompanying support for Oracle
Preventive maintenance
(except for project works)
Project works
(one-off)
Consultative Extended Support
Consultative extended support is the provision of consultations on the effective use of Oracle software. The works are carried out exclusively by the Customer’s administrator. The Customer receives the following services in the Consultative Extended Support package:
- consulting on the optimal use of Oracle software in the company infrastructure / the system architectures based on Oracle software;
- consulting on installing and configuring Oracle software;
- consulting on the backup and recovery procedures for Oracle databases;
- consulting on effective use of built-in Oracle database management system options;
- consulting on migrating database to another hardware platform/operating system.
The customer receives an opportunity to get phone consultations from a specialist during non-working hours up to five times a month.
The cost of the service package “Consultative Extended Support” depends on the number of databases and their complexity.
The customer receives services via phone and e-mail during working hours in the 5 / 8 mode.
Visits to the Customer and extended consulting support during non-working hours are paid for and agreed upon separately.
Administering and accompanying support for ORACLE software
Administering of the existing Oracle database servers and Oracle server applications (services for outsourcing by Oracle administrators is carried out exclusively on a remote basis; performing of daily tasks by Oracle administrators).
In the service package “Administering and Accompanying Support” the customer receives the following services:
- Analyzing log files in Oracle database management systems for internal error reports and finding solutions to eliminate such errors. If the customer has an extended STP, works to handle this problem in Oracle (work on Service Request).
- Free space availability monitoring on Oracle servers and, if necessary, space addition to the database tablespace.
- Database backup and recovery: configuring database backup procedures, testing of backup and recovery procedures.
- Execution of works for restoring Oracle databases in case of failure.
- Configuration support of Oracle Data Guard (Standby): configuring the optimal mode of data transmission regarding changes, primary and backup database operation monitoring in the Oracle Data Guard configuration, diagnostic and troubleshooting.
- Creating Oracle database objects: tables, representations, links between databases, roles, users, etc.
- Configuring an Oracle database instance, optimizing the instance operation.
- Network setting: configuration of listener and customer working applications processes for efficient work with Oracle databases.
- Diagnostics of Oracle database connectivity issues.
- Consulting on the optimal use of Oracle software in the company’s infrastructure.
- Configuring built-in safety tools for Oracle database management systems.
- Configuring the performed operations audit in the Oracle database.
- Preparing recommendations on installing critical updates for Oracle database management systems being used.
- Executing Oracle software updates installation.
The customer receives administrative and accompanying support services for ORACLE software during working hours in the 5 / 8 mode.
Bonus:
– Express inspection of the Customer’s accompanied system within 10 working days from the contract signing date. It is held once a year at the Customer’s site.
– An emergency visit to the Customer’s site at any time, but no more than twice a month.
– Providing administrative and accompanying support services for ORACLE software during non-working hours no more than four times a month.
– Customer consulting support by phone and e-mail at any time in the 7 / 24 mode.
The cost of service package “Administering and accompanying support for ORACLE software” depends on the number of databases and their complexity.
Preventive maintenance (except for project works)
Preventive maintenance of the existing Oracle database servers and Oracle application servers.
In the service package “Preventive maintenance” the customer receives the following services: Works are carried out at the Customer’s site:
- Analyzing log files in Oracle database management systems for internal error reports and finding solutions to eliminate such errors. If the customer has an extended STP, works to handle this problem in Oracle (work on Service Request).
- Free space availability monitoring on Oracle servers and, if necessary, space addition to the database table space.
- Database backup and recovery: configuring database backup procedures, testing of backup and recovery procedures.
- Execution of works for restoring Oracle databases in case of failure.
- Configuration support of Oracle Data Guard (Standby): configuring the optimal mode of data transmission regarding changes, primary and backup database operation monitoring in the Oracle Data Guard configuration, diagnostic and troubleshooting.
- Creating Oracle database objects: tables, representations, links between databases, roles, users, etc.
- Configuring an Oracle database instance, optimizing the instance operation.
- Network setting: configuration of listener and customer working applications processes for efficient work with Oracle databases.
- Diagnostics of Oracle database connectivity issues.
- Consulting on the optimal use of Oracle software in the company’s infrastructure.
- Configuring built-in safety tools for Oracle database management systems.
- Configuring the performed operations audit in the Oracle database.
- Preparing recommendations on installing critical updates for Oracle database management systems being used.
- Executing Oracle software updates installation.
The customer receives Consultation support by phone and email at any time in the 7 / 24 mode.
The customer receives the agreed number of service hours during working hours for the planned tasks. In case of excessive working hours, they are paid for additionally.
The customer receives the agreed number of hours for urgent tasks. In case of excessive working hours, they are paid for additionally.
The customer receives the specified number of hours of emergency visits during non-working hours. In case of excessive working hours, they are paid for additionally.
Project works (one-off)
- Installing Oracle software and creating the database of required configuration;
- creation of database clones;
- creation and configuration of a backup database (Oracle DataGuard / Standby);
- creation of high-availability configurations based on Oracle RAC technology;
- installing and configuring monitoring and management systems based on Oracle Enterprise Manager Cloud / Grid Control software (including highly available configurations);
- executing Oracle databases audit and issuing configuration recommendations;
- updating the software of Oracle database management systems with new releases;
- migration of Oracle Database to a new hardware platform / operating system.
Provision of services, time and costs for their execution are agreed with the Customer.
Project works
(time and material / according to the time spent)
Emergency visit
(emergency situation)
Expert assessment of the customer’s systems.
Project works (time and material / according to the time spent):
(it is not possible to estimate the necessary resource costs in advance)
- load testing;
- configuration of resource-intensive SQL queries.
RDTEX Company specialist promptly goes to the Customer’s site and solves their emergency situation at any time
Expert examination of Customer’s systems by certified specialists from RDTEX. The customer receives a written report with recommendations.